Your money stays under your control
Payment and refund policy
Effective September 25, 2026.
One payment, one access period
Monthly access is $5, or $4 for ages 50 and older. Yearly access is $50, or $40 for ages 50 and older. All prices are USD. These are one-time PayPal payments, not subscriptions. We do not automatically renew or charge again. Return after your access expires if you choose to renew.
Access starts at the verified payment time and ends one calendar month or year later, in UTC. When that day does not exist in the ending month, access ends on its final day at the same time. Owner access is free. Existing complimentary and grandfathered lifetime memberships stay in place and do not require another payment.
Accidental purchases
If you purchased by mistake, request a full refund within 30 days of payment. We will refund the purchase to its original payment method through PayPal.
Duplicate charges
If you were charged more than once for the same intended purchase, we will refund the duplicate payment in full. Contact us as soon as you notice it; the 30-day accidental-purchase limit does not apply to duplicate charges.
Paid access did not work
If a verified payment did not provide the purchased access, you may choose a full refund instead of waiting for a repair. This also applies when we cannot restore access for the purchased period. Tell us the order number and what failed; never send passwords or card details.
How to request and track a refund
Sign in and open Receipts and refunds, choose the purchase and reason, then select Request a refund. For payments through the SpamDam PayPal business link, older purchases, or sign-in problems, email giostone78641@gmail.com with your payer email, purchase date, and transaction reference. Requests are reviewed by the owner.
Request saved means we received your request. Processing means the refund was submitted but is not confirmed complete. Processor-confirmed means PayPal reports the refund completed; your bank or card may take additional time to post the funds. We will not call a request a completed refund.
A full refund ends the paid access tied to that purchase. Separate complimentary or lifetime access is preserved. A partial refund is labeled separately and does not automatically end access.
Your evidence remains yours
Expiration or a refund does not delete your saved evidence. Sign in with the same account to retrieve and export your records and download original attachments, even without a paid membership.
Canceled, failed, or pending payments
A canceled or declined checkout does not activate paid access. A pending or interrupted payment must be checked before you try another purchase. Use the same order in Receipts; do not create another payment while the outcome is uncertain. PayPal handles payment details securely.